Legal
Payments & Refunds
This policy applies when an OMA NEXUS service or operating asset has an enabled checkout or an accepted paid scope.
Checkout and payment processing
The purchase page or accepted proposal identifies the service, price, currency, and expected deliverable. Enabled online payments use Stripe-hosted checkout; OMA NEXUS forms do not collect card numbers.
Fulfillment
Access or work begins only after the server confirms the payment or the agreed invoice condition. A successful checkout does not guarantee a sourcing outcome, supplier response, approval, or transaction award.
Failed, canceled, or expired sessions
A failed, canceled, or expired checkout does not create an entitlement. The user may start a new authorized checkout or contact support. Duplicate event delivery is handled through idempotent payment processing.
Refund requests
Refund eligibility depends on the purchased item, accepted scope, fulfillment already delivered, and applicable law. Submit a request with the receipt or checkout reference through Talk to Us. OMA NEXUS will review the request and communicate the decision; this page does not promise automatic approval.
Receipts and billing portal
Where configured, Stripe provides the receipt and authorized billing-management route. Payment status and entitlements are based on verified server-side events, not browser redirects alone.